redBus — Mobile Wireframes

Operator-End Cancellation Flows · Grey-scale · Developer Handoff

Himanshu C49
redBus Mobile App
A · B · C
12
3-month retention 45% → 52%
A

Search & Booking with Reliability Score

Prevention layer — users see operator reliability before booking · A1 → A2 → A3 → A4

A1 · Home Search
9:41 📶 🔋
Book a Bus
🔔
🚌 Bus
🚆 Train
🚗 Cab
From
📍 Delhi
⇅
To
🏁 Jaipur
Date of Journey
📅 Wed, 18 Feb 2026
Passengers
👤 1 Adult
Search Buses
RECENT SEARCH
Delhi → Jaipur Feb 18 · 1 seat
🏠Home
🎫Trips
🎁Offers
👤Profile
A2 · Results + Reliability Badge
9:43 📶 🔋
←
Delhi → Jaipur
18 Feb · 1 Adult · 24 buses found
Filter
Price ↑
Reliable ↑
Earliest
Patel Travels
🛡 Guaranteed
06:00
New Delhi BS
5h 30m
▶
11:30
Jaipur Sindhi
AC Sleeper
✓ 99% reliable
₹650
Royal Express
⚠ 94% reliable
07:15
Kashmere Gate
6h
▶
13:15
Jaipur Sindhi
Seater
₹520
Capital Roadways
⚠ 88% reliable
08:30
ISBT Sarai Kale
▶
14:30
Jaipur Sindhi
₹480
🏠Home
🔍Search
🎫Trips
👤Profile
A3 · Bus Details
9:46 📶 🔋
←
Patel Travels
06:00 · Delhi → Jaipur
🛡 Guaranteed
🛡
redBus Guarantee
If cancelled, we find another bus within 2 hrs — or refund + ₹1,000 compensation
99%Reliable
450Trips
4.8★Rating
3Cancels/90d
Cancellation Rate — Last 6 Months
AugSepOct NovDecFeb
Amenities
❄ AC
💺 Sleeper
⚡ Charging
📺 TV
Meena S.
Never Cancelled
★★★★★
"Perfectly on time, great service."
Select Seat
A1
A2
A3
A4
A5
B1
B2
B3
B4
B5
Select Seat — ₹650
A4 · Booking Confirmed
9:52 📶 🔋
✅
Booking Confirmed!
PNR: RBDJ20260218A
🛡
Guaranteed by redBus
We've got your back. If cancelled, we find another bus within 2 hrs.
Journey Details
From
Delhi
New Delhi BS
→
To
Jaipur
Jaipur Sindhi Camp
Departure
06:00 AM
Seat
B3
Fare Paid
₹650
📅 Add to Calendar
📤 Share Ticket
24×7 Support: 1800-102-0055
🏠Home
🎫Trips
🎁Offers
👤Profile
B

Cancellation Rescue

Alert → Alternatives → Confirmation · B1 → B2 → B3 → B4 → B5

B1 · Push Notification
5:30 AM 📶 🔋
LOCK SCREEN
5:30
Wednesday, 18 February
🚌
redBus · Just Now
Your bus was cancelled — but we've found alternatives
Capital Roadways 06:00 Delhi→Jaipur is cancelled. 3 options found. You'll get ₹1,000 + full refund.
View Options Now
Dismiss
⏱ Alternatives held for 18 min left
Options reserved · Tap to rebook instantly
DESIGN NOTE
Headline leads with solution, not bad news. Compensation shown upfront to reduce panic.
B2 · Cancellation Status
5:31 AM 📶 🔋
←
Trip Update
🚫
Trip Cancelled by Operator
Capital Roadways cancelled your journey due to vehicle breakdown.
Your Original Booking
Delhi → Jaipur · 18 Feb
Departure
06:00 AM
Amount Paid
₹480
✅
What happens next
• Full refund ₹480 → redBus Wallet
• Compensation ₹1,000 + 1,000 pts
• Free rebooking — no price difference
See My Alternatives →
💬 Talk to Support
B3 · 3 Alternatives
5:33 AM 📶 🔋
←
Choose an Alternative
redBus covers any price difference
No extra cost
⭐ Best Match
Same fare
Patel Travels
06:30 → 12:00
AC Sleeper · 99% reliable
₹650
₹0 extra
Book This Bus →
⚡ Earliest Departure
Sky Express
06:15 → 12:45
Seater · 97% reliable
redBus covers ₹120
⭐ Highest Rated
Greenline VIP
07:00 → 12:00
Volvo AC · 4.9★ · 98% reliable
redBus covers ₹200
💬 Need help choosing?
B4 · Rebooked ✓
5:36 AM 📶 🔋
🎉
You're Rebooked!
New PNR: RBDJ20260218B
New Departure
06:30 AM · Patel Travels
Confirmed
Original fare₹480
New fare₹650
Covered by redBus−₹170
You pay₹0
Compensation (arriving now)
Cash compensation+₹1,000
Loyalty points+1,000 pts
Available immediately in redBus Wallet
📅 Update My Calendar
B5 · Refund + Feedback
5:40 AM 📶 🔋
💸 Compensation Summary
Original amount₹480
Refunded to wallet₹480
Compensation₹1,000
Loyalty pts added1,000 pts
Wallet balance now₹1,480
✅ Available immediately — No 10-day wait
How did we handle this?
Your feedback helps us improve
😞
😐
😊
😄
🤩
Tell us more... (optional)
Submit Feedback
Skip for now
C

Operator Dashboard — Deterrence System

Operator mobile view · Performance visibility + warnings + suspension · C1 → C2 → C3

C1 · Performance Dashboard
10:00 📶 🔋
☰
My Performance
Patel Travels · Last 90 days
🥇 Gold Tier
1.2%
Cancellation Rate
Goal <3% ✓
98.8%
Reliability
🛡 Guaranteed
4.8 ★
Avg Rating
+18%
Booking Lift
vs last month
90-Day Trend
Below avg ✓
DecJanFeb — Route avg: 2.8%
Tier Progress
Bronze
→
Silver
→
Gold ✓
→
Platinum
72% to Platinum +15% bookings on upgrade
"Reaching Platinum could add est. +₹82,000/month in bookings"
📊Dashboard
🎫Bookings
📅Schedule
💰Earnings
C2 · Warning Alert (5% threshold)
10:05 📶 🔋
←
⚠️ Performance Warning
⚠️
Approaching Suspension Threshold
Your cancellation rate is 5.2% — above the 5% warning level. 3 more cancellations triggers a 7-day suspension.
5.2%
Your Rate
2.8%
Route Avg
3
Cancels to Suspend
Your Rate vs Route Average
✅ Reduce Cancellations By
1
Better fleet maintenance scheduling
Guide →
2
Register standby driver network
Setup →
3
Give 24h+ advance notice when possible
Tips →
View Improvement Resources
Contact My Manager
C3 · Suspension Notice
10:10 📶 🔋
←
🚫 Account Suspended
Account Suspended — 7 Days
New bookings paused: 18 Feb – 25 Feb 2026. Cancellation rate exceeded 7% threshold.
Financial Penalties
5 cancellations₹45,000
Compensations₹12,000
Total deducted₹57,000
Suspension
Day 1 of 7
Reinstated on
25 Feb 2026
📋 Reinstatement Steps
1
Complete Quality Training module (~45 min)
Start
2
Submit 30-day Improvement Action Plan
Upload
3
7-day cool-off (auto, ends 25 Feb)
Auto ✓
🔍 Extraordinary Circumstances?
If cancellations were due to natural disaster or govt. restriction, upload documentation to request penalty waiver.
Submit Appeal with Proof
📊Dashboard
📋Appeal
💰Penalties
📞Support